Privacy Policy

When you contact us for plumbing help, we collect the information you give us directly. That includes your name, phone number, service address, and details about your plumbing issue, such as a leaking water heater or a clogged drain.

If you use our website, we may automatically collect certain technical information such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site so we can make it better.

We use your information to schedule appointments, arrange a visit to your home, discuss the agreed scope of work, and follow up on the job. If you call us, we use your phone number to reach you about your service.

We also use your information to improve our services and respond to your questions. We do not sell your personal information to anyone.

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help us provide a smoother experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us for service.

We use third-party analytics tools to see how visitors use our website. These tools collect anonymous data such as page views, time on site, and referral sources. They do not identify you personally.

We may also use third-party scheduling or communication tools to manage appointments and calls. These providers have their own privacy policies, and we encourage you to review them if you have concerns.

We share your information only when necessary to run our business. That includes sharing your address and service details with our technicians so they can find your home and fix your issue.

We may also share information with trusted service providers who help us with scheduling, payment processing, or website analytics. We require them to protect your data and use it only for the services they provide to us.

We will disclose your information if required by law, such as in response to a court order or to protect the safety and rights of our customers, our team, or the public.

We keep your personal information only as long as we need it to provide services, meet legal requirements, and resolve any issues. For example, we retain service records for a reasonable period so we can look up past work.

When your information is no longer needed, we securely delete or anonymize it.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and using reputable service providers.

No method of transmission over the internet or electronic storage is completely secure, so we cannot promise absolute security. But we work hard to keep your data safe and review our practices regularly.

You have the right to ask us what personal information we have about you, to correct any mistakes, or to request that we delete it. You can also opt out of marketing messages at any time.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), such as the right to know what personal information we collect and how we use it, and the right to request deletion. To exercise any of these rights, call us at +1 424-358-2617 or visit us at 12847 Towne Center Dr, Cerritos, CA 90703, United States. We will respond within the time required by law.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please call us at +1 424-358-2617 so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.